[Hiring] Senior Specialist, Member Engagement @Molina Healthcare

Role Description

Molina of Ohio is hiring for a Senior Specialist, Member Engagement, who will be handling the analysis and review of our members Value Added Benefits. This role is remote, however applicants must reside in Ohio.

This role is responsible for continuous quality improvements regarding member engagement and member retention. You will represent member perspective in areas involving member impact and engagement. Oversees, tracks, and reports on value-added benefits for Medicaid and MyCare Ohio.

Qualifications

• Critical Thinking & Problem-Solving: Ability to think beyond the surface, ask thoughtful questions, identify root causes, and develop creative, strategic solutions.
• Comfort with Ambiguity: Ability to navigate uncertainty, work independently with limited direction, and adapt as priorities and information evolve.
• Initiative & Ownership: A self-starter who takes initiative, digs into challenges, follows through on commitments, and proactively seeks answers.
• Data Analysis & Storytelling: Demonstrated experience reviewing, analyzing, and interpreting data and complex datasets. Must be able to digest large amounts of information, identify trends, patterns, and potential gaps, and connect the dots to tell a clear, meaningful story.
• Analytical Skills: Hands-on experience reviewing dashboards, evaluating performance metrics, and combining quantitative data with qualitative feedback to identify opportunities, uncover root causes, and recommend solutions.
• Advanced Excel Proficiency: Strong Excel skills are essential, including the ability to organize, analyze, and interpret complex data.
• Strategic & Creative Thinking: Ability to connect the dots, challenge assumptions, ask the right questions, and identify opportunities for improvement.
• Communication & Collaboration: Strong communication skills with the confidence and curiosity to ask questions, seek clarification, and engage stakeholders to drive results.
• Smartsheet Experience: Preferred but not required.

Requirements

• At least 3 years of experience in member services, member outreach, community engagement, consumer advocacy, or customer service in managed care or health care setting.
• At least 1 year of experience working with underserved populations - preferably within a Medicaid environment, or equivalent combination of relevant education and experience.
• Effective interpersonal skills, with a customer-first mindset.
• Experience conducting intake, interviews, and/or research of consumer or provider issues.
• Understanding of managed health care systems and behavioral health issues.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Ability to assess needs and make thoughtful decisions to support members.
• Time-management and organizational skills.
• Ability to work cross-functionally within a highly matrixed organization.
• Effective verbal and written communication skills, and professional telephone etiquette skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Benefits

• Molina Healthcare offers a competitive benefits and compensation package.
• Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.