[Hiring] Senior Onboarding Consultant @KnowBe4

Role Description

The Snr. Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management).

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols.
• Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase.
• Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers.
• Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process.
• Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production.
• Independently driven to handle account load with little oversight.
• Ability to handle larger & more technical account workload based on deeper product knowledge and experience.
• Specialization with several of our products and act as a lead in helping Jr. team members adopt best practices.

Qualifications

• Bachelor’s degree or equivalent education preferred.
• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space.
• 3-5 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analyst or related roles and experience.
• Experience with Salesforce or other CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word.
• Experience with Gmail and Google Docs.
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• AI/SaaS application, Cybersecurity and IT experience is a plus.
• Strong verbal and written communications.
• Excellent time management and organization skills.
• Superior customer service skills.
• Strong collaborative and teamwork skills.
• Ability to learn new technical concepts and understanding of the KnowBe4 platform.
• Ability to learn and cross train as new product and platform innovation occurs.
• Ability to build rapport with customers via phone, email and video conferencing.
• Ability to work with minimal supervision.

Requirements

• The base pay for this position ranges from $60,000 - $65,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
• Application deadline: 11/11/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech, and fun work environment.