[Hiring] Customer Support Specialist @Lynx

Role Description

The Customer Support Specialist will help Lynx members resolve questions and make the most of their benefits. This role involves:

• Responding directly to member inquiries
• Managing support tickets through resolution
• Coordinating with internal teams to address issues
• Assisting Lynx leadership with operational tasks

This is a full-time, non-exempt, hourly individual contributor position working from home. The regular schedule is Monday through Friday, with flexibility to work eight-hour shifts between 8 a.m. and 8 p.m. ET. This position is eligible for overtime for hours worked over 40 in a workweek.

Qualifications

• High School Diploma / GED
• 3+ years of customer service experience or 3+ years in financial services analyzing and solving customer problems with a minimum of 1 year phone servicing experience
• Familiarity with computer and Windows PC applications, including the ability to learn new computer system applications
• Ability to work any 8-hour shift between the hours of 8am to 8pm ET, Monday through Friday
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Ability to manage changing priorities and directives
• Excellent communication, organizational, and problem-solving skills
• Able to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

Requirements

• Prior Financial Services experience
• Prior Call Center experience
• Prior Health Benefits Account experience
• Prior Payment Card experience
• Bilingual fluency in English and Spanish
• College degree or equivalent years of experience

Benefits

• Competitive hourly pay, equity, and performance bonuses
• A driven, optimistic, customer-focused, accountable, and collaborative culture
• Comprehensive medical, dental, and vision insurance
• Paid time off in accordance with Lynx policy
• Paid parental leave for eligible employees
• 401(k) plan