[Hiring] Healthcare - Inbound Customer Support Specialist II @PartnerHero

Role Description

As an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively.

• Answer inbound calls from customers and provide helpful support.
• Listen to customers' needs and find solutions to their issues.
• Provide accurate information about products or services.
• Document customer interactions and issues in our systems.
• Follow established processes and guidelines to ensure quality service.
• Work as part of a team to achieve customer satisfaction goals.
• Participate in training sessions to improve your skills and knowledge.
• Stay up-to-date on product and service information.
• Escalate complex issues to senior team members when needed.
• Help create a positive experience for every customer.

Qualifications

• Have a strong desire to help customers and solve problems.
• Be reliable and ready to support customers during your scheduled hours.
• Be a team player and work well with others.
• Be able to learn and adapt to new information and processes quickly.
• Have good communication skills, both written and verbal.
• Be comfortable using computer systems and software.
• Be flexible and willing to help out where needed.

Requirements

• Type of Support: Answering inbound calls
• Contract Duration: Full-time
• Training Schedule: 9 am-6 pm EST, Monday-Friday
• Work Schedule: Open to shifting schedules (subject to business requirements)
• Work Type and Location: Remote, AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA
• Expected Start Date: November 12, 2026
• Compensation: $17.16 per hour

Benefits

• Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries).
• Competitive Base Salary.
• Generous paid vacation.
• Attractive benefits package (medical, dental, vision, etc., based on your location).
• Competitive retirement benefits (US only).
• Access to free posture-based fitness workouts from home, paid Sabbatical Leave.
• Training opportunities provided by Crescendo and outside entities.
• 1-on-1 coaching, mentorship, and opportunities for development.