[Hiring] Call Center Agent @Sysazzle

Role Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to individual- and business-related tax compliance, delinquency, and general information requests. To succeed in this position, candidates should have a bias for doing the right thing and serving others with a positive attitude.

• Answering incoming phone calls in a fast-paced environment.
• Resolving Tier 1-level issues.
• Reviewing taxpayer accounts.
• Verifying, gathering, and updating key information simultaneously.
• Educating taxpayers about online resources and current tax policies.
• Submitting requests for payment arrangements.
• Documenting actions taken in multiple systems.
• Participating in all team engagement activities.
• Meeting performance expectations.

Qualifications

• Strong ability to multitask.
• Basic use of Microsoft Word, Excel, and Google Workspace.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to communicate well both in writing and verbally.
• Great interpersonal skills.
• Ability to retain knowledge easily.
• Creative in problem-solving.
• Goal-oriented.
• Organized.

Requirements

• High school diploma or equivalent.
• The previous two positions should each include at least one consecutive year in a fast-paced call center, and this experience must be recent.
• National call center experience in industries such as finance/banking, insurance, or telecommunications, excluding technical support.
• Call center history should not include switchboard operations/dispatch or call transfers.

Benefits

• Health benefits.
• 401K plan.

Additional Information

• The work schedule is mostly Monday - Friday.
• Intensive training from 8:30 AM - 5:00 PM during the 4-week training period; After training, designated shifts are within the 7 AM - 6 PM call center hours. Training will be onsite.
• The position will transition to being 100% remote after the initial four-week training.
• Saturday shifts will be worked based on business needs and would occur on either the 2nd or 4th Saturday of the month. This is a 4-hour shift, and an agent scheduled to work on Saturday will have a half-day on Thursday.
• The schedule will be discussed during the interview and will depend on the client's/call center's current needs.
• Interviews will be remote.
• This position may offer future permanent employment to agents who successfully perform the duties of the position and demonstrate dependability and cultural alignment.
• Selected candidates must complete the required pre-employment checks, including state and federal criminal background checks, fingerprinting, and an Arizona tax filing records check for the previous 5 years.
• Candidates must be able to attend the first-day orientation in person.
• Attendance is critical because learning and applying knowledge is continuous for this role.
• Hardwired internet access with sufficient bandwidth to handle the applications required for the job duties is required.
• If using a 5G router, please bring it on day 1 so the IT department can prepare it to work with the issued equipment.
• Candidates must be able to transport equipment from the office to their home, including a micro desktop, 2 monitors, a keyboard, a mouse, and a headset. Public transportation cannot be used to transport the equipment.