[Hiring] Senior CX Strategist @Motorola Solutions

Role Description

As a Senior CX Strategist within the Global Process Organization (GPO) of Customer Experience, you sit at the intersection of business strategy, user experience, and technology. You bring a process-design mind and a UX eye to defining, mapping, and optimizing end-to-end global processes — then bring those processes to life through clear, visual storytelling that builds alignment across the business.

This is a bridge-building role, part process architect, part experience designer, part narrator — translating business strategy, service design, and seller technology into a modernized, friction-free post-sales experience.

• Process
  • Document “As-Is” and “To-Be” global processes using tools like Visio and Lucidchart; identify bottlenecks and areas for automation.
  • Translate business needs into clear, actionable user stories and functional specifications for technical delivery teams.
  • Analyze process performance metrics (KPIs) to identify trends and suggest data-backed improvements.
  • You enjoy deconstructing a messy problem into a clean, logical flow.
• UX / Experience
  • Create wireframes or low-fidelity prototypes to visualize how a process change will manifest in the user interface of our core platforms (e.g., SAP, Salesforce, ServiceNow, Planview).
  • Conduct interviews and workshops with regional stakeholders to understand local nuances versus global standards.
• Storytelling & Influence
  • Turn complex process and data findings into clear, compelling visual narratives — journey maps, service blueprints, before/after flows — that make the case for change.
  • Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT; explain complex technical concepts to non-technical business users, and vice versa.
  • Create training materials, FAQ docs, and “Day in the Life” guides that bring new processes to life for global teams.

Qualifications

• 5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent.
• Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery.
• Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives — journey maps, wireframes, executive decks — that drive decisions; a portfolio or work samples are a plus.
• Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities (Salesforce).
• Ability to align cross-functional senior leadership (Sales, Product, IT, RevOps) around a unified experience vision.
• Experience in a global or matrixed environment is a plus.

Requirements

• Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: Under 10%
• Relocation Provided: None
• Position Type: Experienced
• Referral Payment Plan: Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.