[Hiring] Exclusive Client Experience Manager @Hopesglobalgetaways

Role Description

We are seeking polished, highly organized individuals to join our remote team as Exclusive Client Experience Managers. In this role, you will deliver personalized support to clients who value thoughtful planning, responsive communication, and carefully coordinated vacation experiences.

You will work closely with clients to understand their preferences, research suitable options, coordinate requested arrangements, and oversee important details throughout the planning process. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

• Develop strong client relationships by learning about preferred destinations, travel dates, budget, interests, expectations, and special requests.
• Research and evaluate upscale resorts, hotels, cruises, transportation, excursions, tours, activities, and other premium vacation options through approved resources.
• Manage selected arrangements by organizing reservation information, confirmations, schedules, and itinerary details.
• Provide proactive communication through planning updates, timely follow-up, responses to routine questions, and assistance with standard changes or requests.
• Monitor key deadlines, verify arrangements for accuracy, maintain detailed client records, and continue expanding destination and supplier knowledge.

Qualifications

• Excellent written and verbal communication skills
• Professional, polished, and relationship-focused approach
• Strong organization and careful attention to detail
• Ability to provide personalized and responsive client service
• Comfortable researching and evaluating a variety of vacation options
• Ability to manage multiple client needs, priorities, and deadlines
• Willingness to learn supplier platforms, digital systems, and new processes
• Dependable follow-through and strong time-management abilities
• Adaptable and solution-focused when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Comprehensive onboarding and beginner-friendly training
• No previous professional travel experience required
• Continued team support and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen client relations, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

Company Description