[Hiring] Enterprise Customer Experience Manager @Viafoura

Role Description

The Enterprise Customer Experience Manager is responsible for ensuring Viafoura’s strategic alignment across our customers’ partnership journey. The primary responsibilities include:

• Driving adoption, increasing customer health and value realization.
• Increasing contract ACV.
• Leading innovative strategies that bring community engagement to the forefront of the industry.

This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and “aha” moments.

Qualifications

• Proven experience managing complex, multi-divisional, and multi-geographic customer accounts.
• Track record of owning customer relationships, retention, and driving contract revenue growth.
• Genuine passion for customer success, with excitement for contributing to a fast-growing SaaS environment.
• Strong leadership capabilities, with experience collaborating across cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services).

Requirements

• BA/BS degree in a relevant major.
• 3+ years of experience in Customer Success or Account Management.
• Modern Media experience and knowledge of media operations processes and teams.

Core Skills

• Strong ability to inspire, influence and mobilize.
• Hyper-curious.
• Self-starter.
• Problem-solver.
• A passion for being at the top of your game.
• Highly skilled communicator - advanced in presenting to all levels of an organization effectively.