[Hiring] Patient Access Liaison II @Cynet Systems

Role Description

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to the organization's academic medical centers and campus facilities.

• Answering, screening, and routing incoming and outgoing telephone calls.
• Responding to inquiries through phone, email, text, and web-based communication systems.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms.
• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.

Qualifications

• Strong attendance record and a history of reliability in previous positions.
• High school diploma or GED required.
• Minimum of two years of experience in a call center, customer service, and/or healthcare environment.
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.

Requirements

• Knowledge of HIPAA compliance.
• Familiarity with various health insurance plans.
• Knowledge of medical terminology.
• Experience using medical scheduling or practice management systems.
• Bilingual skills are highly preferred.

Candidate Profile

The ideal candidate is customer-focused, reliable, dependable, quick to learn new systems, comfortable working in a fast-paced environment, able to manage multiple priorities simultaneously, and committed to providing exceptional patient service.