[Hiring] Client Resolution Coordinator @Hopesglobalgetaways

Role Description

We are seeking organized, solution-oriented individuals to join our remote team as Client Resolution Coordinator. In this role, you will help clients navigate vacation-planning questions, review available options, coordinate requested services, and address routine issues that may arise throughout the planning process.

This opportunity is well suited for individuals who enjoy helping people, solving problems, researching information, and keeping multiple details organized. Previous travel-industry experience is not required. Training, supplier education, and ongoing support are provided.

This is a remote, independent opportunity rather than a traditional hourly or salaried employee role. You will have flexibility in how you manage your schedule while taking responsibility for client communication, research, follow-up, organization, and continued learning.

Successful individuals are dependable, proactive, comfortable working independently, and willing to build client relationships while using the tools, training, and resources available to them.

What You'll Do

• Communicate with clients to understand their travel goals, preferred destinations, dates, budget, concerns, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help clients evaluate available choices and coordinate selected arrangements based on their individual needs.
• Organize confirmations, reservation information, schedules, itinerary details, and other important planning documents.
• Assist with routine concerns by reviewing available solutions, providing updates, following up on outstanding items, and supporting standard reservation changes.
• Verify client and booking information for accuracy, track important deadlines, maintain organized records, and continue expanding destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen customer service, problem-solving, communication, research, and organization skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, patient, and solution-focused approach
• Excellent organization and attention to detail
• Strong problem-solving and follow-up abilities
• Comfortable researching information and explaining available options
• Ability to manage multiple client concerns, tasks, and deadlines
• Willingness to learn supplier platforms, online systems, and new processes
• Dependable and able to take initiative without constant supervision
• Adaptable when client needs, priorities, or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying region