[Hiring] Senior Customer Success Specialist @BMC Software

Role Description

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

About the role:

• Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments.
• As a Customer Success Specialist (CSS) for Control-M, you will combine deep technical expertise with customer success best practices to help customers accelerate adoption, maximize business value, and achieve desired outcomes throughout their lifecycle.
• Working closely with Customer Success Managers, Sales, Support, Services, and Product teams, you will act as a trusted technical advisor, helping customers optimize their Control-M environments, adopt new capabilities, and successfully navigate implementations, upgrades, migrations, and modernization initiatives.
• This role is ideal for professionals who are passionate about enterprise automation, workload orchestration, customer engagement, and technology-driven business outcomes.
• The successful candidate will possess both strong customer-facing consulting skills and hands-on Control-M expertise, enabling them to confidently engage with administrators, architects, technical leaders, and business stakeholders alike.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Drive customer adoption and value realization throughout the customer lifecycle by executing Customer Success motions and engagement plans.
• Develop and execute adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
• Serve as a trusted technical advisor, providing guidance on Control-M best practices, architecture, operational excellence, and modernization initiatives.
• Partner with Customer Success Managers and account teams to identify risks, accelerate customer outcomes, and improve customer health.
• Deliver technical advisory sessions focused on solution adoption, operational optimization, governance, automation, and business value realization.
• Support customers during implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects.
• Conduct technical reviews and adoption assessments to identify opportunities for increased utilization and business impact.
• Leverage customer telemetry, product usage data, and Gainsight insights to drive proactive engagements and recommend adoption actions.
• Collaborate with Product Management, Support, Professional Services, and Engineering teams to advocate for customer needs and improve customer outcomes.
• Identify growth and expansion opportunities through increased adoption of Control-M capabilities and communicate business leads to Sales teams.

Qualifications

• Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
• Hands-on experience administering, supporting, implementing, or consulting on Control-M environments, including on-premises and/or SaaS deployments.
• Strong knowledge of Control-M version 9.x environments, preferably 9.18, 9.19, 9.20, 9.21, 9.22 and newer releases.
• Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
• Practical experience performing upgrades, migrations, implementations, and supporting enterprise-scale production environments.
• Working knowledge of enterprise databases including Oracle, Microsoft SQL Server, PostgreSQL, or equivalent technologies.
• Understanding of integrations across cloud platforms, DevOps toolchains, ERP applications, data platforms, automation frameworks, and enterprise application ecosystems.
• Strong troubleshooting, analytical, consulting, and problem-solving skills with the ability to translate business objectives into technical recommendations.
• Excellent communication, presentation, stakeholder management, and customer engagement skills, with the ability to build trusted relationships at multiple organizational levels.
• Experience using Customer Success methodologies and platforms such as Gainsight is preferred. Control-M certifications are considered strong advantages.
• Knowledge of Control-M SaaS would be a plus.

Benefits

• Our commitment to you!
• BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe.
• You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
• If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply!
• BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.
• If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
• BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
• The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
• The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
• At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €44,025 - €73,375.