[Hiring] SAP Technical Customer Success Manager @Sovos Compliance

Role Description

At Sovos, we help the world's largest organisations solve complex tax compliance challenges across borders and technologies. As a Technical Account Manager, you'll serve as the trusted technical advisor for enterprise customers using our solutions in SAP-integrated environments. You'll lead governance, coordinate cross-functional efforts, and help customers achieve operational stability and long-term value from our platforms.

• Serve as the primary technical point of contact and primary point of contact for assigned enterprise customers, owning the technical account plan and translating business needs into clear priorities and action plans.
• Lead recurring customer governance, including operational reviews, case reviews, account health discussions, and quarterly business reviews to maintain alignment and proactive engagement.
• Coordinate technical projects, deployments, and go-lives involving customer teams and internal functions, ensuring readiness, documentation, and communication are aligned throughout testing, launch, and stabilisation.
• Act as escalation coordinator for your accounts, maintaining clear stakeholder communication, driving ownership and next steps, and supporting timely resolution and follow-through.
• Analyse support trends, product usage, and customer feedback to identify risks, optimisation opportunities, and preventive actions, partnering across Support, Product, Engineering, and Customer Success to deliver coordinated outcomes.
• Apply working knowledge of SAP environments (ECC and S/4HANA) to support technical discussions, document data flows between SAP and Sovos solutions, and identify SAP-dependent risks or blockers early.
• Deliver customer enablement, technical workshops, and training on solution usage, integrations, and operational best practices, and maintain accurate documentation of customer environments and processes.
• Leverage AI tools and productivity platforms to improve documentation quality, streamline meeting preparation, enhance analysis workflows, and reduce time spent on repetitive administrative tasks.

Qualifications

• Solid experience in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role.
• Demonstrated ability to manage moderately complex projects and escalations independently.
• Working knowledge of SAP technologies and environments, including SAP ECC and/or SAP S/4HANA.
• Ability to discuss SAP-related integrations, data flows, APIs, IDocs, middleware, and common integration dependencies with technical stakeholders.
• Experience in FI/CO, particularly financial accounting, General Ledger, Accounts Payable, Accounts Receivable, Controlling, financial reporting, and tax-related processes.
• Experience in SD, particularly order-to-cash processes including sales orders, deliveries, billing, credit notes, returns, and customer invoicing is highly valued.
• Additional experience with SAP MM, particularly procure-to-pay processes such as purchase orders, goods receipts, and invoice verification.
• Strong planning, organisation, prioritisation, communication, and stakeholder-management skills.
• Fluency in Portuguese for customer engagement in Portugal and Brazil, and fluency in English for internal collaboration and documentation.
• Comfort with AI-assisted workflows and productivity tools to enhance documentation, analysis, and coordination efficiency.

Requirements

• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

Benefits

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Health Insurance (company paid)
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Flexible Benefits Platform
• Generous annual leave plus additional company days
• 13th and 14th month allowances

Company Description

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

• More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications.

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