[Hiring] Customer Success Manager @Arena.im

Role Description

We’re looking for a Customer Success Manager to help our customers maximize the value they get from Arena.

You’ll work across the full customer lifecycle — from onboarding and adoption to retention, renewal, and expansion — while partnering closely with Sales, Product, Engineering, and Support. This is a highly collaborative and hands-on role. As part of a growing Customer Success organization, you’ll also have the opportunity to help build and improve our CS processes, playbooks, rituals, and success metrics.

What you will be doing:

• Own a portfolio of customers and build strong, long-term relationships with key stakeholders.
• Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle.
• Understand customer goals and translate them into clear success plans and actionable next steps.
• Monitor customer health, adoption, and engagement to proactively identify risks and opportunities.
• Drive retention, renewals, and expansion opportunities in partnership with Sales.
• Work closely with Product, Engineering, and Support to solve customer problems and communicate product feedback.
• Conduct regular customer meetings, business reviews, and QBRs with key stakeholders.
• Help build and improve Customer Success processes, playbooks, and success metrics.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS.
• Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals.
• Strong business acumen and ability to understand customer goals and identify opportunities and risks.
• Excellent communication and stakeholder management skills across both technical and business audiences.
• Strong organizational skills and ability to manage multiple customers and priorities simultaneously.
• Experience working cross-functionally with Sales, Product, Engineering, and Support teams.
• Advanced English, both written and spoken, with confidence communicating with native English speakers on a daily basis.

Requirements

• Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses.
• Experience with SaaS, Martech, AdTech, Creator Economy, or AI products.
• Experience with Salesforce or other CRM platforms.
• Technical curiosity and familiarity with APIs, integrations, and web technologies.
• Experience building Customer Success processes or playbooks in a startup environment.

Benefits

• 🔥 Be a part of the team in Silicon Valley and join a global team.
• 💪 A team of exceptional engineers leading the cutting-edge AI Agents.
• 💶 Competitive salary package & benefits.
• ⛱️ 4 weeks of paid time-off.
• 📖 Learning and Development budget.
• 🚀 Key moment to join Arena in terms of growth and opportunities.
• 💻 Ability to put your stamp on real-world AI applications that serve millions of users.
• 📚 Fast-learning environment, entrepreneurial and strong team spirit.
• 🌍 Multiple nationalities: cosmopolite & multi-cultural mindset.
• 💆‍♀️ Our people matter, work-life balance is important at Arena.