[Hiring] Revenue Cycle Customer Services Representatives @TEKsystems

Role Description

• Answer inbound patient calls regarding hospital and healthcare bills.
• Explain patient account balances and help patients understand why they received a bill.
• Assist patients who want to make a payment.
• Explain available payment-plan options.
• Help patients understand how to apply for financial assistance.
• Assist patients who cannot access their own account or a dependent's account balance.
• Educate patients on available MyChart self-service capabilities.
• Encourage patients to use MyChart and other self-service options when appropriate.
• Explain basic patient financial responsibility, including:
  • Copays
  • Deductibles
  • Coinsurance
  • Outstanding balances
  • Payment arrangements
• Document patient interactions accurately in Epic.
• Route questions outside the representative's training or access level to the appropriate team.
• Maintain professionalism and composure when handling emotionally sensitive, unusual, or urgent calls.
• Follow established escalation procedures when calls involve concerns beyond a standard billing issue.

Qualifications

• Minimum of one to two years of customer service experience.
• Experience working in an inbound contact center, call center, or queue-based phone environment.
• Strong verbal communication and active-listening skills.
• Ability to explain complicated healthcare or financial information in plain language.
• Strong attention to detail and accurate documentation.
• Ability to work independently in a remote environment.
• Reliable attendance and punctuality.
• Ability to follow scripts and procedures while still creating a positive, human patient experience.
• Comfortable assisting patients who may be anxious, confused, frustrated, or concerned about losing access to established physicians.
• Ability to protect confidential patient and financial information.
• Comfortable working within a project where information, call volume, and procedures may change quickly.

Requirements

• This is a Contract position based out of Chesapeake, VA 23320.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

• This position is anticipated to close on Oct 29, 2026.

Workplace Type

• This is a fully remote position.