[Hiring] Returns Customer Service Coordinator @HRS Talent Solutions

Role Description

The Return Label Support Assistant helps customers through the administrative stage of returns. In this remote role, you would:

• Review online return requests.
• Check whether an authorized label is available.
• Send approved instructions.
• Record customer reports.

You would not decide whether a return qualifies, issue a refund, or inform someone about a parcel's arrival without verified status.

Key responsibilities include:

• Locating the correct order and label for customers who cannot find their label email.
• Confirming the delivery address for instructions and resending it through the assigned system if permitted.
• Explaining the next steps to customers who ask for a label before approval.
• Ensuring accurate case notes that distinguish between a label sent, a parcel dropped off, and a return inspected.
• Checking whether a label has already been issued and if the approved return stage permits another copy.
• Recording errors if a label link fails and sending the issue to the fulfillment colleague.
• Providing clear online replies that distinguish how to access the label from questions about return qualifications.

Assigned work can include:

• Reading return-label requests and checking related online orders.
• Confirming whether return authorization and label already exist.
• Sending permitted labels or instructions through the approved channel.
• Explaining standard steps using the employer's current guidance.
• Logging customer-reported issues with labels or delivery addresses.
• Routing eligibility, refund, and damaged-goods questions to a specialist.
• Updating case status and avoiding duplicate labels where possible.

You can learn this work without previous retail or logistics experience. Customer service and office administration skills are useful; training will cover the company's return process and order system. You should be comfortable:

• Checking identifiers.
• Reading instructions.
• Writing clear replies.

If an exception does not fit the guide, ask rather than improvising a solution.

A private home office or equivalent setting supports customer order data. The employer will confirm the equipment and schedule for its opening.

A label may have an expiry date. Check the employer's guidance before resending an old copy, and refer a request for a new label if you lack authority to create one. If a customer says the label was used already, keep that fact distinct from a verified carrier scan.

You can succeed here without previous logistics experience. Training will cover the employer's label portal, order references, and escalation route. Read the customer's question closely, keep the correct order attached, and explain the approved next step in plain language. Experience answering emails or completing office administration forms is helpful but optional. A suitable home office helps keep customer order details private during remote work.

Application

An example of helping someone follow a process or keeping a transaction record accurate is relevant. Prior return-desk experience is not necessary. Describe what you did when a detail did not match. The employer may direct selected applicants to complete an application on its website before the next review. The company will explain its label and authorization rules to candidates moving ahead.