[Hiring] Customer Service Case Intake Clerk @HRS Talent Solutions

Role Description

This remote intake position helps connect incoming online forms and emails to an existing case. You would check the supplied number, compare the permitted identifying details, update the record when the match is clear, and ask for help when it is not.

• Read assigned web-form and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when the employer's process permits it.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Qualifications

• No previous case management employment is necessary.
• Customer service or office administration background is useful but optional.
• Comfortable with online records.
• Careful with numbers.
• Willing to stop when a match is uncertain.

Requirements

• Ability to summarize which issue relates to each request without merging them.
• Attention to detail to avoid mistakes that can expose information or hide requests.
• Follow the employer's approved confirmation steps whenever a lookup is uncertain.
• Leave a small list of cases awaiting a number or clarification at the end of a shift.
• Read surrounding messages and check approved online lookup instructions before labeling numbers.

Benefits

• Training is provided for beginners.

Application Details

Applicants invited to the next stage may be asked to apply on the company’s website. It will explain the reference system to selected candidates.