[Hiring] Customer Service Invoice Enquiries Assistant @HRS Talent Solutions

Role Description

This remote assistant role provides support for invoice enquiries, focusing on the following tasks:

• Read assigned online questions about invoice dates.
• Match the question to the correct account and current invoice.
• Quote the due date as shown in the approved document.
• Explain where to find an invoice using standard guidance.
• Refer changes, disputes, or payment arrangements to billing specialists.
• Note what was answered and what remains open.
• Follow secure delivery procedures when a copy is requested.

Some work will involve directing a person to the secure portal where their invoice is available. If you need to send a document, follow the recipient verification and delivery rules. Do not paste full account information into a general email. The support team benefits from a short note recording the invoice number, version, date provided, and any unresolved request.

Qualifications

• Experience in customer service, office administration, or email support.
• Ability to check documents accurately.
• Comfortable with dates and careful not to provide financial advice.
• A billing background is welcome but not required.

Requirements

• Ability to match invoice numbers and check for current versions.
• Record customer statements regarding payments and refer to the appropriate team.
• Maintain clarity in communication regarding invoice due dates.
• Keep original questions visible when referring to billing specialists.
• Include exact invoice numbers in internal notes for accuracy.

Benefits

• Remote work flexibility (full-time or part-time).
• Hourly pay range of $25.75–$27.25.

Company Description

The hiring company will train you on its billing system, verification, and referral boundaries. For applicants invited onward, the employer may request a separate application through its hiring website. The next step will clarify the invoice types and support channels for this opening.