[Hiring] Customer Service Information Assistant @HRS Talent Solutions

Role Description

The Customer Resource Delivery Assistant reviews routine online requests, identifies the approved material that matches the question, sends it through the designated channel, and records the exchange. This is an introductory customer service and office administration role.

• Read assigned requests in an online customer inbox.
• Identify the question and any account context already provided.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

The objective is a precise, traceable response that saves the customer time.

Qualifications

• Background answering customer questions or organizing office information (optional).
• Comfortable reading online material and explaining relevance.
• Ability to notice when no available guide fits.

Requirements

• Private home office or similarly suitable space for customer communication.
• Ability to check the source and seek help when an answer is outside the approved material.

Benefits

• Remote work with part-time or full-time hours.
• Pay: $27.25–$29.00 per hour.

Company Description

The hiring company will specify equipment and working hours.