[Hiring] CRM Admin Intern @MTAB Technology Center P Ltd

Role Description

Excited to join the world of customer support? Apply now for the CRM ADMIN position at MTC! Abhyaz is seeking a dedicated CRM ADMIN Executive who is passionate about delivering product service. If you're ready to provide top-notch support to our customers and ensure their satisfaction, then this opportunity is for you.

• As a CRM administrator, you'll be responsible for managing and customizing the CRM platform to meet the organization's needs.
• You'll also support users in using the system effectively.

Core Functional Responsibilities:

• System administration: Managing the CRM system, including user permissions, workflows, custom objects, and profiles.
• User support: Providing support and troubleshooting for users, including answering questions and resolving issues.
• Data analysis: Analyzing data to gain insights into team productivity, effectiveness, and operation.
• Collaboration: Working with other teams to capture business requirements and implement CRM solutions.
• Integration: Coordinating and supporting integrations with third-party apps, plugins, and tools.
• Security: Setting up processes to manage and protect customer and business data.
• Training: Providing training to administration, staff, and faculty.

General Responsibilities:

• Manage and organize office operations, such as managing schedules, coordinating meetings, and handling correspondence.
• Maintain records and databases, ensuring data accuracy, security, and confidentiality.
• Manage budgets, track expenses, and process invoices, ensuring financial compliance.
• Assist with hiring, onboarding, and offboarding processes, and manage employee records.
• Act as a liaison for internal and external stakeholders, facilitating communication and preparing reports.

Qualifications

• Bachelor's degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Knowledge of customer relationship management (CRM) software and technical skills.

Requirements

• Problem-solving: The ability to analyze and solve problems.
• Interpersonal skills: The ability to work with people of different technical skills.
• Communication: The ability to communicate complex concepts clearly.
• Data management: The ability to maintain accurate customer data.
• Project management: The ability to manage projects.

Benefits

• Internship duration of 4-16 weeks with remote opportunities.
• Expected work hours of 25-30 hours a week.
• Guidance from mentors and industry professionals.
• Work results published in your online portfolio.
• Opportunities for placements within reputable companies for interns who excel.