[Hiring] Supply Quality & Retention Manager @Social Discovery Group

Role Description

We are looking for a Supply Quality & Retention Manager. Your main tasks will be:

• Design the quality driver model and link supply behaviour to MAVP conversion, retention and recovery of valuable pairs.
• Find problems in cohorts and segments; design quality activation, training and behaviour change programmes.
• Agree order quality parameters with the Planning Lead and commercial levers with the Incentives Lead.
• Set requirements for Product/ML on prompts and signals; validate the effect with Analytics.
• Hand over standards and the playbook to account managers; measure adoption and sustained effect with guardrails on complaints and client pressure.

Qualifications

• Quality modelling: links partner behaviour to creating and retaining valuable pairs.
• Customer experience diagnostics: tells activity and spend growth apart from better experience and repeat contact.
• Cohort analysis of new, active and returning partners.
• Experiments: comparison groups, observation periods, stop criteria.
• Writing requirements for Product/ML: prompts, signals, quality measurement.
• Building training programmes, standards and playbooks.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Children's education reimbursement: 50% compensation for the costs of kindergarten or school, up to $1000 gross per year per child, according to the paychecks after the integration period.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: up to $1,000 gross per year per employee for self-purchase of health insurance or doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: reimbursement of workplace costs up to $1000 gross once every 3 years for equipping the working place at home or co-working room.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.

Company Description

Social Discovery Group (SDG) is a group of social discovery companies that solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG's products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We're proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).