[Hiring] Customer Service Feedback Coordinator @HRS Talent Solutions

Role Description

The Feedback Submission Coordinator reads online submissions, records the topic accurately, acknowledges receipt when appropriate, and routes the item to the right owner. This remote job combines written customer service with office administration; it does not authorize you to promise a remedy or publish someone's comment.

• Read assigned web forms and identify their main topics and any secondary requests.
• Enter feedback in the approved online categories and record system.
• Send a courteous acknowledgement using approved wording.
• Route a service issue, billing question, or urgent concern to its owner.
• Link a follow-up submission to an existing case when appropriate.
• Respect consent settings before any use of a testimonial or quotation.
• Flag inappropriate personal details for secure handling.
• Keep a simple record of pending and completed handoffs.

Qualifications

• Previous customer service or office administration experience is helpful but optional.
• The company will train a beginner on its feedback categories, privacy guidance, and escalation rules.
• Ability to read a message without reducing it to a single convenient label.
• Ability to write a clear summary that distinguishes the customer's words from your own inference.

Requirements

• A private home office or another suitable workspace supports careful handling of customer comments.
• Do not attempt to identify the author of anonymous feedback unless the employer's process calls for it.
• When a customer explicitly asks for contact, ensure the request and available address reach the right team.
• Acknowledge receipt without promising that a policy will change.
• Organize online feedback and preserve its context.

Benefits

• Flexible work schedule (full-time or part-time).
• Pay range of $25.35–27.15 per hour.

Submitting an application

Tell the hiring team about a time you organized comments or helped a person reach the right contact. The example can come from paid work, community activity, or study. Training is provided, so limited formal experience is acceptable. If your application moves forward, the hiring company may ask you to complete its website application. The employer will describe its feedback process to applicants who move ahead.