[Hiring] Retention and Recovery Specialist @Modivcare

Role Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for interacting with clients and client representatives via phone, email, and/or mail to secure the return of company rental equipment. This includes receiving, investigating, and responding to all customer inquiries regarding shipments, products, and complaints.

• Interacts with external and internal customers in a professional, helpful, and courteous manner.
• Manages incoming phone calls by responding to requests and assisting with inquiries.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
• Implements solutions to issues and/or escalates unresolved issues.
• Answers client questions using scripted and non-scripted responses.
• Records details of calls and messages.
• Maintains access to, and security of, highly sensitive materials.
• Refers client complaints to appropriate parties.
• Maintains protocol information supplied from reference materials, memos, and training sessions.
• Places outbound calls to clients and client representatives to discuss returning company equipment.
• Recognizes, documents, and alerts manager of trends in calls and communications received.
• Maintains detailed files for documentation.
• Updates customer files, as warranted.
• Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation.
• Identifies root causes and recommends process improvements in order to prevent future problems.
• Maintains project productivity and quality goals.
• Participates in other projects or duties as assigned.

Qualifications

• High School Diploma or GED required.
• Zero (0) plus years of experience or equivalent combination of education and/or experience.
• Self-motivation and the ability to work independently and with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.
• Proficient in managing multiple tasks at the same time.
• Ability to work flexible hours and overtime when needed.

Requirements

• Hourly Rate: $17.00 an Hour!
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
• Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)

Company Description

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information.

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].