[Hiring] Sales Specialist - Retention @Aura

Role Description

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Qualifications

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You're self-motivated and know how to push yourself to achieve goals
• You're a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Requirements

• Pay for this position includes an hourly rate of $18/hour, plus targeted commission of $15,000/year
• Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending on job-related knowledge, skills, experience, location, and meeting sales metrics while in the role
• The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with one weekday (Tuesday or Wednesday) and Sundays off

Benefits

• Competitive pay
• Generous health and wellness benefits
• Retirement savings plans
• Parental leave
• And much more!

Company Description

We are proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, we are committed to being an inclusive community where all feel welcome.

We are dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.