[Hiring] Business Retention Specialist @Uniti

Role Description

The Business Retention Specialist handles inbound calls in a call center environment on a variety of subjects.

This position can be filled remotely anywhere in the country.

What You'll Do:

• Resolve customer inquiries, billing issues and product/service concerns
• Explain and save products and services to existing customers
• Access and update customer accounts through computer-based systems with the customer on the phone
• Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
• Utilize systematic resources as needed to perform tasks
• Other duties as assigned

Qualifications

• Good telephone communication skills and customer interface ability
• Ability to manage multiple priorities in a fast-paced environment
• Use proper discretion in evaluating/elevating customer issues
• Work as a team player and defuse difficult situations
• PC skills (Windows), 10-key and keyboarding skills
• The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
• Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends
• Overtime may be required

Requirements

• At least 1 year of call center experience, preferably in the telecommunications industry
• Relevant systems knowledge
• Bilingual (Spanish/English) skills are a plus
• Sales experience is a plus
• High School diploma or equivalent and at least 6 months experience
• College hours or a college degree may be substituted for experience as deemed appropriate

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Physical Tasks

• Sitting and Stationary: 67-100%
• Carrying: Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%

Audio Visual Needs

• Hearing: Continuously: 67-100%
• Near Vision: Continuously: 67-100%
• Far Vision: Occasionally: 0-33%
• Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance

• Computer
• Printer
• Telephone
• Basic Office Supplies