[Hiring] Remote Customer Service Associate @Lisa Russel

Role Description

As a Remote Customer Service Representative / Client Benefits Representative, you'll meet with clients virtually, answer questions, explain benefit options, and provide outstanding customer service that helps working families protect what matters most.

• Meet with clients virtually using Zoom.
• Provide exceptional customer service and support.
• Educate clients on life, accident, and supplemental health benefits.
• Guide clients through the enrollment process.
• Build lasting relationships through trust and professionalism.
• Maintain accurate client documentation.
• Participate in weekly coaching and leadership development.

Qualifications

• Excellent communication and customer service skills.
• Positive attitude and strong work ethic.
• Self-motivated and goal-oriented.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.
• Adaptable, coachable, and eager to learn.
• Customer service, retail, hospitality, healthcare, banking, education, military, or sales experience is helpful—but not required.

Requirements

• Be at least 18 years of age and legally eligible to work in the United States.
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace.
• Complete required training and participate in virtual meetings.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Benefits

• 100% Remote Work - Work from home anywhere in the United States.
• Flexible Schedule - Create a schedule that fits your lifestyle and personal goals.
• Weekly Pay + Performance Bonuses - Earn competitive weekly income with uncapped performance-based incentives.
• World-Class Training - Receive comprehensive virtual training, mentorship, and ongoing professional development.
• Career Advancement - Grow into leadership opportunities through performance, coaching, and mentorship.
• Union Representation (OPEIU Local 277) - Receive the added support and representation of a union-backed organization.
• Comprehensive Benefits - Health Insurance Reimbursement, Company-Paid Life Insurance, Accidental Death & Dismemberment (AD&D) Coverage, Residual Income Opportunities, Leadership Development, Incentive Trips & Recognition Programs.
• Advanced Technology - Work with industry-leading virtual tools and systems designed for remote success.