[Hiring] Phone Representative @StorageMart | MMS

Role Description

Remote Phone REP I is responsible for:

• Answering all calls in a professional and friendly manner with a pleasant greeting.
• Offering assistance and confirming help with phrases like "Sure, I can help you with that." or "Yes, we can do that."
• Answering calls with the appropriate company name in the greeting.
• Completing all outbound calls as assigned.
• Addressing caller's needs, such as:
  • Needs storage
  • Needs to speak with a manager
  • Needs supplies
• Asking "Do you need storage?" if a caller requests something other than storage.
• Handling calls as trained, following the five agreements, reading operator notes, overcoming concerns, and creating urgency to complete the highest booking possible.
• Guiding callers through the sales process, understanding their needs, and recommending suitable storage solutions.
• Repeating and/or spelling caller’s information back to the caller.
• Going over the end of call wrap-up, such as reviewing size held and the date caller is coming in.
• Covers rental requirements, office, and access hours, as well as features and benefits of renting.
• Being receptive to feedback and willing to improve and learn new information.
• Building positive relationships with callers through active listening and effective communication.
• Adhering to key performance indicators related to call volume, conversion rates, and customer satisfaction.
• Staying informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
• Being persuasive and resilient with the ability to handle objections and rejection.
• Performing other duties as assigned.

Qualifications

• Strong communication skills
• Ability to handle objections and rejection
• Active listening skills
• Willingness to learn and improve

Requirements

• Must be located in one of the following states: Alabama, Arizona, Florida, Louisiana, Michigan, Missouri, Nebraska, New Jersey, New York, Ohio, Oklahoma, Oregon, South Dakota, Texas, Vermont, Wisconsin.
• Ability to work remotely

Benefits

• Hourly Rate: $19.50