[Hiring] Bilingual Transportation Scheduler @Suvida Healthcare

Role Description

The Transportation Scheduler (TS) works in partnership with the Dispatch Coordinator to ensure timely and accurate processing of trip schedules on a real time, or near-real time basis. The individual in this role also serves as back-up to the Dispatch Coordinator as needed and may perform tasks including, but not limited to:

• Manage trip assignments and trip completions in real time/near real time via electronic ride system, including with rideshare vendors
• Continuous communication with co-workers to verify patient pick-up and drop-off
• Daily quality checks on upcoming trips
• Assist with next-day preparations to include tasks such as running batch jobs, reviewing and adjusting trip assignments and/or drivers’ schedules
• Address patient complaints via established protocols

Qualifications

• High school diploma or equivalent required
• 1 year of college preferred
• Fluent oral Spanish and English skills
• Strong reading and writing English skills
• 1 year customer service experience required; healthcare industry preferred
• 1 year + transit experience with computerized scheduling or dispatching required; commercial transportation or ride management system preferred
• Ability to remain focused and address rapid-fire questions and issues orderly, timely, and accurately
• Demonstrated critical thinking skills to resolve issues under pressure
• Demonstrated ability to monitor and respond to alerts on multiple platforms/applications simultaneously
• Highly organized and detail oriented
• Excellent interpersonal skills with a service attitude
• Team player with strong personal accountability and sense of urgency
• Ability to work independently, maintain excellence in service, and take initiative
• Effective problem-solving skills
• Flexibility to adjust work schedule (with proper notice)

Company Description

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.