[Hiring] Patient Access Representative @Cincinnati Children's

Role Description

At Cincinnati Children's, telehealth is helping redefine how children and families access expert care. As a Patient Access Representative, you will serve as a vital connection between our patients, families, and care teams in a growing telehealth environment. This role plays an essential part in supporting patient safety, protecting confidential information, maintaining regulatory compliance, and ensuring the integrity of critical healthcare data.

The ideal candidate combines strong customer service skills with attention to detail, professionalism, and a genuine commitment to helping others. Your work will help ensure that patients and families can access the care they need, when and where they need it most.

Work Hours: Monday – Friday 9:30am – 6:00pm

Responsibilities

• Safety: Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service:
  • Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling.
  • Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures.
  • Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality:
  • Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
  • Accesses only information and records necessary to perform the responsibilities of the position.
• Compliance: Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support:
  • Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
  • Talks to management to explain system errors or to recommend changes to the system.

Qualifications

• High school diploma or equivalent
• No directly related experience

Preferred Qualifications

• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, and Forms.
• Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment.
• Strong customer service skills with experience supporting clinical, operational, or technical stakeholders.
• Experience working with cross-functional teams to coordinate activities and resolve issues.

Benefits

• Expected Starting Pay Range: $17.80 - $21.51
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates.
• Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply.
• Annual pay may vary based on FTE status.

Company Description

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose.

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).