[Hiring] Customer Support Associate @Parkade

Role Description

This position reports to our Sr. Manager, Support Operations. Your primary role will be ensuring we meet our customer SLAs with solid support, while also providing assistance to our operations team in keeping our existing properties happy and making new onboarding experiences as smooth as possible.

• Excel in customer service with an eye for spotting problems and suggesting (and implementing!) solutions.
• Comfortable making decisions without direct oversight.
• Able to spot and report issues up the chain as needed.
• Enforce parking rules or contact a towing service when necessary.
• Looking for candidates in the Pacific time zone, with flexibility for weekend and evening work.

The shifts will generally be:

• 12:00pm PT (noon) - 9:00pm PT including a 1-hour lunch.

Qualifications

• Experience in customer support for software company, preferably in a startup or fast-paced environment.
• Comfortable and familiar using AI in your daily work.
• Experience in high-volume email-based support.
• Strong understanding of customer support tools e.g. Front, Zendesk, Intercom, etc.
• Comfortable with learning new systems and integrating them into your daily work.
• Responsible, accountable for your work, and holds a high work ethic.
• Ability to work independently, multitask, and prioritize effectively.
• Fluent in written English with clear communication skills.
• Self-starter always looking for the next problem to tackle.
• Flexibility: Schedules vary, requiring weekends, nights, or early mornings.

Requirements

• Understand every aspect of the Parkade product and how it works.
• Understand who Parkade's customers are, and their current and future needs.
• Share responsibility for customer support with our Operations team.
• Ensure our building operations processes are running smoothly and suggest improvements.
• Onboard new customers, solve existing customers' problems, and expand our footprint through operational ingenuity.

Bonus points

• Experience working in an operations role.
• Experience in property management (property manager, leasing agent, etc.).
• Care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities.
• Fluency in Spanish.

Benefits

• Compensation range: $25.00 - $30.00/hour.
• Medical, dental, and vision coverage for full-time employees.
• PTO for full-time employees.
• Monthly cell phone stipend and one-time home-office allowance, company laptop.