[Hiring] Candidate Engagement and Client Success Specialist @ZRG

Role Description

The Candidate Engagement & Client Success Specialist serves as a key point of contact across the clients, candidates, and coaches, ensuring a seamless, high-touch experience throughout career transition and coaching engagements. This role is responsible for:

• Candidate outreach and onboarding
• Client support
• Coach coordination
• Reporting
• Technology-enabled program administration
• Participant engagement

The Specialist partners closely with candidates, coaches, referral partners, and client organizations to deliver a responsive, professional, and supportive experience while ensuring operational excellence and program success. The ideal candidate combines strong customer service skills, attention to detail, technical aptitude, and relationship management capabilities to support a growing and evolving practice.

Qualifications

• Bachelor's degree or equivalent experience
• 2+ Years of experience in client success, customer service, recruiting, HR, coaching, career transition, or professional services support
• Strong communication, relationship-building, and organizational skills
• Comfortable managing multiple priorities while maintaining accuracy and attention to detail
• Proficiency with Microsoft 365, CRM systems, reporting tools, and virtual collaboration platforms
• Technically savvy with the ability to learn new systems and troubleshoot user issues

Requirements

• Conduct candidate outreach, onboarding, and intake conversations
• Connect participants with coaches, resources, webinars, and technology platforms
• Build strong relationships with candidates and coaches while monitoring engagement and follow-up activities
• Review, edit, and format resumes and career marketing documents, ensuring consistency, quality, and professional presentation while supporting efficient and scalable production workflows
• Support client accounts through reporting, participant updates, and responsive communication
• Coordinate participant launches, referral lists, and program activity
• Assist with workforce transition programs, group engagements, and special projects
• Maintain accurate candidate, coach, client, and program data across CRM systems and platforms
• Support participant enrollment, portal access, troubleshooting, and engagement tracking
• Coordinate webinars, communications, surveys, and program materials
• Identify opportunities to improve processes, reporting, and participant experience
• Support new technology implementations, program launches, and growth initiatives

Benefits

Compensation is tailored to each individual based on their skills, qualifications, experience, and location. The rates mentioned in this posting represent only the base hourly, monthly, or annual pay and exclude potential bonuses, equity, or sales incentives, where applicable. Beyond base pay, we provide a comprehensive benefits package.

Company Description

ZRG Partners is a Mac preferred environment.