[Hiring] Participant Benefits Services Specialist @Conduent

Role Description

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls and callbacks. You will:

• Answer participant questions and explain applicable benefits, plan provisions, and available options.
• Research inquiries, complete transactions, and provide guidance on required forms and processes.
• Complete callbacks promptly and escalate issues when appropriate.
• Document participant interactions accurately in the case management system.
• Follow client-specific procedures and meet established quality, accuracy, productivity, and timeliness standards.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Qualifications

• Strong verbal and written communication skills, including excellent listening and interpersonal skills.
• Attention to detail and the ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• The ability to work independently, follow detailed procedures, and adapt to client-specific requirements.
• A patient, professional, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Requirements

• Experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations is preferred.
• Familiarity with pension terminology, plan provisions, or participant support is a plus.

Training and Work Schedule

• Training: Approximately 7–8 weeks of comprehensive virtual training covering the systems, procedures, and processes needed to support participants.
• Schedule: Full-time, Monday through Friday, with scheduled hours falling between 8:00 AM and 10:00 PM. Availability during this window is expected.

Work From Home Requirements

• Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and a ping of 175 ms or less.
• Have the ability to connect to a modem/router using an Ethernet cable.
• Maintain a reliable home internet connection to perform the responsibilities of the position.

Geographic Hiring Restrictions

We are currently NOT hiring in the following geographies, including but not limited to:

• States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
• Metro Areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ.

Benefits

• Comprehensive virtual training.
• Build valuable communication and problem-solving skills.
• Develop experience supporting participants with benefits-related questions.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off (PTO) or vacation and/or sick time.