[Hiring] Benefits Support Specialist @Conduent

Role Description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain available options, complete transactions, and guide participants through applicable forms and processes. This position offers the opportunity to develop valuable benefits administration experience while providing accurate, professional support in a structured environment with relatively low call volume.

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and escalate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Requirements

• Defined benefit pension plan experience (preferred).
• Benefits administration or retirement services experience (preferred).
• Customer service or call center experience (preferred).

Training and Schedule

• Training: Comprehensive virtual training lasting approximately 7–8 weeks.
• Schedule: Full-time, with scheduled hours falling between 8:00 AM and 10:00 PM. Additional scheduling details will be provided during the hiring process.

Remote Work Requirements

• Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and a ping of 175 ms or less.
• Have the ability to connect to a modem/router using an Ethernet cable.
• Reside in an eligible hiring location and meet all applicable remote-work requirements.
• Due to varying state and local minimum wage laws and other business and client requirements, Conduent is currently unable to hire in certain locations.
• States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
• Metro areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.