[Hiring] Online Live Chat Representative @Kensoft

Role Description

We are seeking friendly, dependable, and customer-focused individuals to join our team as Remote Online Live Chat Representatives. In this entry-level position, you will communicate with customers through online chat, provide helpful information, answer questions, and ensure a positive customer experience. No prior experience is required. We provide training and support to help you succeed in the role.

Requirements

• Respond to customer inquiries through online live chat in a professional and timely manner
• Provide accurate information regarding products, services, orders, and general questions
• Assist customers with basic issues and identify appropriate solutions
• Maintain a friendly, professional, and helpful tone in every interaction
• Document customer interactions and update information as needed
• Follow company policies, procedures, and customer service standards
• Escalate complex questions or concerns to the appropriate team when necessary
• Maintain confidentiality and handle customer information responsibly

Qualifications

• No previous customer service experience required
• Strong written communication and basic computer skills
• Professional, friendly, and customer-focused communication style
• Ability to type accurately and efficiently
• Strong attention to detail
• Reliable internet connection and a quiet, professional workspace
• Ability to work independently and manage time effectively
• Must be dependable, punctual, and comfortable working remotely

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Assistance Programs
• Employee Discounts
• Flexible Work Options
• Paid Training and Professional Development Opportunities

Special Instructions

Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.