[Hiring] On-Call Staffing Coordinator @PurposeCare

Role Description

We're looking for a dependable, resourceful, and customer-focused On-Call Staffing Coordinator to support our private-duty home care operations during evenings, overnight hours, weekends, and designated holidays. This remote position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can confidently coordinate staffing needs while delivering exceptional customer service.

• Serve as a primary point of contact for caregivers, CNAs, clients, and families during assigned on-call hours.
• Answer and manage incoming calls, respond to questions, and resolve scheduling or service-related concerns.
• Coordinate replacement coverage for caregiver call-offs, unexpected absences, and new client assignments.
• Monitor caregiver clock-ins and scheduled visits to help ensure timely and reliable client care.
• Update caregiver schedules, including adding, adjusting, or canceling visits as needed.
• Document all relevant client and caregiver interactions accurately in the appropriate electronic systems.
• Address escalated calls professionally, using sound judgment and established procedures.
• Communicate important updates and unresolved issues to the appropriate operations team members.
• Maintain compliance with company policies, procedures, and confidentiality requirements.

Qualifications

• Strong verbal and written communication skills with a professional, customer-focused approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to make sound decisions independently.
• Experience with scheduling, call center systems, and customer service applications.
• Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation systems.
• Ability to collaborate effectively with caregivers, clients, and internal operations teams.
• Reliable internet access and a quiet, professional remote workspace.

Requirements

• This position requires availability during the following on-call coverage periods:
• Monday–Friday: 4:30 PM – 8:30 AM (overnight coverage)
• Saturday or Sunday: Daily coverage from 8:30 AM to the following day at 8:30 AM
• Holidays: Selected holidays as assigned
• All responsibilities are performed remotely.
• Specific shifts, coverage rotations, and compensation arrangements will be discussed during the interview process.

Benefits

• A rewarding career making a difference, changing lives & communities.
• Schedule Flexibility.
• Ongoing growth, training & professional development.
• Mentor, on-call & referral programs.
• Opportunity to apply for positions at our other PurposeCare locations.