[Hiring] Customer Intake Specialist @Medical Guardian

Role Description

MedScope (a division of Medical Guardian) is seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.

• Registration duties include verifying information contained on the order form.
• Communicating directly with either the customer or the referring source as needed.
• Navigating varying healthcare portals to find customer information needed during the Intake process.
• Entering the order and all relevant information into our customized system.
• Correcting existing customer records when notified of changes.
• Cancelling customer accounts.
• Answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information. This is a full-time position requiring a daily schedule of 9:00am-5:00pm ET. Hourly rate: $21/hour. Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database.
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders.
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order.
• Making necessary changes to existing customer records, and cancelling service when needed.
• Answering phone calls and emails daily.

Qualifications

• Minimum associate degree in healthcare related field (preferred).
• Proficiency in the Microsoft Office suite of applications required.
• Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
• Must complete a successful background check and FBI fingerprint.
• Ability to type at least 40 WPM.
• Must complete daily tasks assigned.
• Must be detail oriented.
• Ability to adapt to changes.

Behavioral Requirements

• Intelligent individual with excellent oral and written communication skills.
• Critical thinker - ability to decipher when things are missing or incorrect.
• Accurate and organized - heavy data entry of important information.
• Friendly phone demeanor - will be in direct contact with both customers and referring sources.
• Team player - will work on the Intake team as well as with other departments daily.
• Punctual and reliable with a professional appearance and demeanor.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Paid Time Off (Vacation & Public Holidays).
• Short Term & Long Term Disability.
• Retirement Plan (401k).