[Hiring] Customer Resolution Specialist @VetJobs

Role Description

The Customer Resolution Specialist is responsible for supporting all channel customers by providing exemplary order entry support. Responsibilities include, but are not limited to:

• Order entry
• Order management
• Intake of all customer inquiries
• Resolution of any small task, regardless of domain

Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded.

Qualifications

• Associate’s Degree, Technical Degree or equivalent work experience
• 1+ years of relevant work experience in customer service or order management
• Excellent communication and organizational skills
• Computer skills - proficiency with Microsoft Office tools and technical aptitude to learn new software tools
• Ability to work both independently and as a team player who can contribute to an inclusive environment
• Analytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner
• Consults appropriate stakeholders before making critical decisions
• Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer

Requirements

• 1-20% travel requirements

Benefits

• The range for this position is $37,100.00 to $57,200 USD. Placement within this range may vary, depending on the applicant’s experience and geographic location.