[Hiring] Office Administration Forms Routing Assistant @HRS Talent Solutions

Role Description

The Office Administration Forms Routing Assistant is responsible for managing a shared form queue that receives requests for various teams. Key responsibilities include:

• Reading online submissions to identify their purpose and check for essential details.
• Routing forms under an approved guide without making decisions on approval.
• Providing customer service by asking focused questions or acknowledging receipt of forms.
• Preserving the integrity of requests and ensuring all details are maintained for the receiving team.
• Routing submissions based on the employer's procedures and guidelines.
• Flagging ambiguous requests for a lead.
• Maintaining sensitive attachments in the approved online system.
• Listing unassigned items at the end of a shift for resolution.

Qualifications

• Previous customer service or office administration experience is helpful but not required.
• Comfortable with careful reading and writing concise summaries.
• Experience sorting requests or using web forms is beneficial but not mandatory.

Requirements

• Ability to read and compare selected categories with written descriptions.
• Capability to check for existing cases or related references.
• Willingness to ask for missing intake details when authorized.
• Ability to flag mixed or unclear requests for a lead.
• Understanding of time-sensitive requests and escalation routes.
• Ability to maintain a clear trail of requests and their statuses.

Benefits

• Remote work opportunity.
• Part-time position.
• Hourly pay range of $27.55 - $29.75.