[Hiring] Office Administration Request Tracking Assistant @HRS Talent Solutions

Role Description

The Office Administration Request Tracking Assistant manages an online tracker for internal requests, ensuring clarity on ownership and due dates. This full-time remote role involves:

• Keeping the tracker updated with confirmed instructions and status updates from colleagues.
• Supporting customer service when internal items affect customer replies.
• Not imposing deadlines, reassigning tasks, or marking tasks complete without confirmation from the owner.

Key responsibilities include:

• Identifying and confirming due dates from messages and attachments.
• Maintaining a list of confirmed due dates, current owners, and next actions.
• Providing specific and courteous reminders to colleagues.
• Recording confirmed deadlines and updating statuses based on team responses.
• Escalating overdue or unowned items as per provided rules.
• Keeping customer details in the appropriate case system.

Qualifications

• Experience in office administration, customer service, or coordinating group projects is useful but not necessary.
• Comfortable with dates, online lists, and asking clear questions when deadlines are uncertain.

Requirements

• Ability to record confirmed deadlines from approved online requests.
• Check that each item has a current owner and next action.
• Send approved reminders before due dates.
• Note blockers and the responsible person for resolution.
• Update statuses after confirmed team responses.
• Provide a focused home office environment for careful reading of requests.

Benefits

• Full-time remote position.
• Annual salary range of $57,500 - $62,100.

How to put your name forward

• You can apply without prior project coordination experience.
• Organized notes and respectful written follow-up are important from the start.
• If selected, you may need to complete an application on the hiring company’s website.
• Customer service experience is beneficial for providing clear updates on pending items.