[Hiring] Navan Pro Consultant @Navan

Role Description

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do

Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M.
• Ability and willingness to service different client industry sectors across the wider business.
• Demonstrate innovative thinking and provide a consultative approach.
• Be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service.
• Be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilizing R&M and Navan technology.

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team.
• Pro-actively build meaningful and long-lasting relationships both internally and externally.
• Always exceed client’s expectation.
• Identify and implement opportunity to add value to each booking.
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect).
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences.
• Procure the best hotel rates for clients utilizing GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result.
• Monitor all bookings for further saving opportunities up until completion of the trip.
• Utilize detailed understanding of the client policy to drive compliance whilst maximizing opportunity to enhance the traveller experience.
• To oversee the client experience by utilizing mixed mode booking tools and to provide 1st line support for both offline/online bookings.
• Demonstrate proactive thinking when providing travel solutions.
• Able to provide cost effective solutions across all aspects of travel.
• To always comply with the client policies and guidelines.
• Achieve SLAs for all accounts.
• Regular interaction with overseas colleagues.
• Apply Quality Control procedures and processes in line with company and GREC requirements.

Qualifications

• Previous VIP experience is preferred.
• Skills assessment results will be considered.
• Exceptional telephone manner and written skills.
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines.
• Has a proven record of experience in a core business travel environment.
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings.
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• Knowledge of Low-Cost Carriers in the market and their different products available.
• Fully conversant with various rail, black car, LCC, OTA booking systems.
• Have a ‘team player’ approach to an office environment.
• Experience in using MS software packages.
• Ability to build an exceptional rapport with all clients.
• Excellent attention to detail.
• Have an enthusiastic approach and willingness to learn attitude.
• Independently commit to attend and complete all relevant training.
• Achieve individual and team-based business objectives.

Requirements

• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
• Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
• Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.