[Hiring] Master Key Representative 1 @Allegion

Role Description

As a Master Key Representative 1, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and providing technical assistance on the design of master key systems. This is a technical role that analyzes the customer security requirements and interacts with external customers via email and phone to determine the optimal master key solutions.

This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies.

What You Will Do:

• Plan and design Schlage master key systems and complete Schlage master key order entry functions within assigned quality and production metrics with supervision.
• Develop an understanding of master key solutions to address the varying needs of the customer.
• Develop an understanding of key control policies and procedures as it relates to key systems.
• Provide consultation services for end users, sales reps, and dealers on the various elements of a master key system, which may have varying degrees of complexity; assistance may be required.
• Manage service/support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests.
• Proficient in basic knowledge of product and features for assigned brands/product categories, and the ability to identify and/or communicate basic order management functions (i.e., indexing, first review), product, and features for Allegion brands.
• Maintain sensitive customer records using both physical and electronic mediums.
• Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit the need of each customer and/or situation within established guidelines.
• Gather and document service request information through the effective use of CRM tools.
• Utilize and manage all appropriate ERP business systems for assigned product brands.
• Receive, edit, and enter incoming customer purchase orders accurately to meet all service level agreements as set by management.
• Meet master key order entry audit metrics as assigned by management.
• Contact customers to resolve unclear order issues.
• Active participation and collaboration in virtual meetings.
• Additional duties as assigned by management.
• Additional working hours may be requested to meet business needs.

Qualifications

• 6+ months of customer service or order entry experience required.
• 3+ months of Schlage and/or Falcon order entry experience preferred.
• HS Diploma or GED required; bachelor’s degree preferred.
• Strong written and verbal communication skills.

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
• Competitive Paid Time Off.
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back so you can “serve others, not yourself”.
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Company Description

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.

This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.