[Hiring] Marketplace Operations Manager / Customer Success Manager @Flamingo

Role Description

Own the day-to-day operations of Flamingo's nationwide marketplace, ensuring customer requests are fulfilled, providers respond quickly, bookings are completed successfully, and marketplace activity continues to grow.

We are looking for a highly proactive Marketplace Operations & Customer Activation Specialist to help ensure our marketplaces operate efficiently, customers receive fast provider responses, and marketplace activity consistently grows.

As a Marketplace Operations & Customer Activation Specialist, your primary responsibility is ensuring that 100% of customer requests receive a response from a provider within the required SLA window. You will be responsible for actively managing Flamingo’s marketplaces day-to-day, ensuring requests never go unanswered, operational issues are solved quickly, customers successfully complete bookings, and marketplace supply gaps are proactively identified and resolved.

This role combines:

• Marketplace operations
• Customer activation
• Provider coordination
• Manual fulfillment support
• Marketplace quality control
• Operational problem-solving

You will work directly with:

• Property managers
• Event hosts
• Concierge service providers
• Internal recruiting and support teams

This is a highly operational role that requires urgency, persistence, strong communication skills, organization, and an ownership mentality.

Qualifications

• 1+ years of experience in:
  • Marketplace operations
  • Customer success
  • Customer support
  • Account management
  • Hospitality
  • Events
  • Operations
  • Vendor coordination
  • SaaS or marketplace environments
• Strong communication skills across:
  • Phone
  • Email
  • Text
  • Live messaging
• Highly organized with the ability to manage many moving parts simultaneously
• Comfortable handling urgent operational issues under pressure
• Ownership mentality — you proactively solve problems and take responsibility for outcomes
• Strong follow-through and persistence
• Comfortable working in a fast-paced startup environment
• Strong attention to detail
• Ability to work independently in a remote environment

Requirements

• Experience working with:
  • Event marketplaces
  • Gig marketplaces
  • Vendor coordination
  • Property management
  • Hospitality operations
  • Concierge services
• Experience with tools such as:
  • HubSpot
  • Intercom
  • Zendesk
  • Slack
  • ClickUp
  • Notion
• Experience working with both B2B and B2C customers

Benefits

• Work at a fast-growing startup transforming resident retention in multifamily
• High ownership role with visibility across the business
• Opportunity to directly impact marketplace growth and customer experience
• Fully remote team with flexible hours
• Fast-paced startup environment with significant growth opportunities
• Work across both software and marketplace operations
• Competitive compensation and growth potential
• Travel opportunities for conferences and team retreats
• Mission-driven and collaborative culture 🦩