[Hiring] Customer Support Specialist @Utility Profit

Role Description

Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. Our Customer Support Specialist serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.

What You’ll Do

• Inside Sales & Customer Support: Assist renter customers with placing utility orders and explaining their options. Communicate with renters by phone, text, and email.
• Phone Support: Make outgoing calls to follow up with renters and sometimes utility providers.
• Additional Client or Other Support: Assist with other activities to support clients and the growing team as time allows.

Qualifications

• Fluent in English with great verbal and written communication skills.
• Good listener, attentive to what renters say.
• Driven to push for completion of the order process.
• Proactive in updating team members on work.
• Experience in handling sensitive information securely.
• Comfortable using and learning new technology.
• Highly organized, able to track multiple moving pieces in a high-volume environment.
• Friendly, naturally outgoing, and extroverted.
• Quick on your feet and adaptable to change.
• Enjoys working toward goals and being rewarded.

Requirements

• 4-Months Contract: Available to work full-time hours with some weekend availability; contract may be subject to renewal based on volume and performance.
• Trust-Worthy: Willing to go through a standard background check as part of the onboarding process.

Benefits

• Base rate of $800 USD per month.
• Opportunity to earn additional compensation through commissions based on performance.
• Potential to increase overall earnings as you grow and succeed in the role.
• Remote, independent contractor opportunity.
• Use your own equipment.
• This role is not eligible for company-sponsored employee benefits, such as health insurance or retirement benefits.