[Hiring] L1 Support Engineer @Bridge

Role Description

The Bridge Technical Support team provides technical assistance to end users of Bridge, as well as integrated and related products within the platform ecosystem. Technical Support Representatives assist a variety of users—including end users, learning management system administrators, and corporate clients—by offering troubleshooting and guidance via phone, web-based tools, and email. They advise clients on product usage, resolve technical issues, and escalate more complex problems when necessary. During escalations, Support Representatives serve as a liaison between customers and Tier 2 Support, ensuring a smooth transition and continuous communication from issue initiation through resolution or escalation.

Please note that shift patterns will run 8am-4pm COT (Colombia Time).

Qualifications

• High School diploma

Requirements

• Must be able to sit for extended periods of time
• Must be able to work remotely and manage tasks and priorities
• Must have the ability to work independently
• Must be able to collaborate in a remote environment

Company Description

• Learning Technologies Group, LLC is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.