[Hiring] Customer Experience Representative I @APPLIED Adhesives

Role Description

We are seeking a motivated, hard-working self-starter to join our Customer Experience Team. The Customer Experience Representative I will work both independently and collaboratively to provide exceptional service to APPLIED’s current and potential customers. This role focuses on supporting an assigned territory by managing customer orders and inquiries, ensuring a seamless experience. They will work closely with the Sales, Business Development, and Operations teams to build strong customer relationships while contributing to retention and growth. This is a remote role. Only candidates located in CST or EST time zones in the U.S. will be considered.

Key Responsibilities:

• Provide current and prospect customer experience excellence, including accurate and professional processing of requests for product, price, and other sales support activities as needed.
• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
• Maintain and enhance key data in APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness.
• Act as a liaison for customer requests and collaborate across departments to support business needs.
• Troubleshoot issues, process customer complaints, and escalate issues to the appropriate resource.
• Ensure compliance with all customer experience policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Qualifications

• High School Diploma or state-recognized equivalent (such as a GED).
• 1+ years of customer-facing experience.
• Located in CST or EST time zones.
• Legally authorized to work in the United States.

Requirements

• Associate or Bachelor’s degree preferred.
• 2+ years of customer service or support experience preferred.
• Excellent communication skills, both verbal and written, including active listening and a strong phone presence.
• Customer-focused, empathetic, and committed to delivering the highest level of customer service.
• Highly organized with a process-driven mindset and strong decision-making skills.
• Ability to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.
• Works well independently and as part of a team in a fast-paced environment.
• Basic understanding of customer-focused selling and negotiation techniques.
• Proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly. Salesforce experience is a plus.
• Problem-solving skills.
• Ability to multi-task and handle multiple priorities at the same time while remaining organized.
• Excellent time management skills.

Benefits

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Company Description

At APPLIED, our values define who we are and how we succeed. We are team-oriented, accountable to our commitments, curious in our pursuit of improvement, focused on getting things done, and driven to win for our customers, our teammates, and our business. Together, these principles create a culture of trust, growth, collaboration, and results.

Our Core Values:

• Team-Oriented: We win together! We treat our teammates with respect.
• Get Things Done: We focus on results, not excuses. We consistently go above and beyond.
• Accountable: When we make a commitment, we keep it. Trust is earned.
• Curious: Curiosity is the spark for a solution. We are growth-minded and eager to learn.
• Driven to Win: A highly satisfied customer is our ultimate win. Profitable growth = winning.