[Hiring] Intake Team Supervisor @Job Duck

Role Description

Join Job Duck as an Overnight Intake Supervisor and lead a team responsible for delivering exceptional client support during overnight operations. In this role, you will balance hands-on intake responsibilities with team leadership, ensuring that potential clients receive timely assistance and that internal processes are completed with accuracy and professionalism. You will serve as both a working supervisor and a reliable resource for your team, stepping in when coverage is needed while monitoring performance and maintaining quality standards. Your ability to stay organized, lead by example, and provide operational support will have a direct impact on team success and client satisfaction.

This opportunity is ideal for a proactive professional with leadership experience who thrives in a fast-paced environment and enjoys developing efficient, high-performing teams.

• Serve as backup coverage when team members are unavailable
• Perform quality assurance reviews to ensure adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support the progression of cases by maintaining organized records
• Monitor individual and team performance against established goals

Qualifications

• Leadership and team management
• Strong verbal and written communication
• Client intake and case management support
• KPI tracking and performance monitoring
• Reporting and data analysis
• Documentation review and management
• Medical records coordination
• Professional and client-focused communication

Requirements

• Leadership and team management
• Strong verbal and written communication
• Client intake and case management support
• KPI tracking and performance monitoring
• Reporting and data analysis
• Documentation review and management
• Medical records coordination
• Professional and client-focused communication

Work Shift

Languages: English, Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.