[Hiring] Insurance Customer Sales and Service Representative @AAA-The Auto Club Group

Role Description

As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers find the membership and insurance solutions that best meet their needs. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.

Key Responsibilities

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Qualifications

• Required
  • High School Diploma or equivalent (GED)
  • Providing a high level of customer-focused service
  • Navigating through a PC Windows environment, including accessing information from multiple applications
  • Managing and navigating multiple sources of information and applying them as needed
  • Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.)
  • Cross-selling
  • Current Property & Casualty Insurance license
  • May be required to attain and maintain state membership licenses as appropriate by the department
• Preferred
  • College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
  • Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Requirements

• This is a remote call center position. Call Center employees work remotely full-time.
• An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
• Willingness and ability to work extended/irregular hours, including weekends/holidays.

Benefits

• Hourly rate starting at $21.75/hour plus bonuses and sales incentives
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• $1,000 sign-on bonus for Licensed Property and Casualty Agents (to qualify, applicants must be new to ACG)
• Comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan with company match and additional contributions.
• Paid Time Off (PTO) and paid holidays.
• Tuition assistance and professional certification support.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.