[Hiring] Inbound Sales & Customer Service Representative @Pavago

Role Description

At Pavago, we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.

This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.

You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.

If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you.

Qualifications

• 1–2+ years of experience in Inbound Sales
• Customer Service
• Call Center Operations
• Appointment Setting
• Customer Support with Sales Targets

Requirements

• Proven ability to convert inbound calls into booked appointments
• Strong objection handling and closing skills
• Excellent written and verbal English communication
• Comfortable working in a high-volume call environment
• Experience using CRM or customer management systems
• Strong organizational skills and attention to detail

Benefits

• Fully remote position supporting U.S.-based customers
• Structured training, proven scripts, and ongoing coaching
• Opportunity to build valuable inbound sales and customer service skills
• Direct impact on customer satisfaction and company revenue
• Career growth opportunities into Senior Customer Service Representative, Inbound Sales Specialist, Team Lead, Sales Supervisor, Operations Coordinator

Interview Process

• Application Review
• Spark Hire Intro Video (3–5 minutes)
• Recruiter Interview
• Client Interview
• Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re someone who enjoys helping customers, excels at building trust over the phone, and can confidently turn inbound conversations into booked appointments and sales, we’d love to hear from you. Apply today and become an essential part of a high-performing customer experience and sales team.