[Hiring] Host Relations Coordinator @1819cc30-9913-45f2-8a56-90240b9f8adc

Role Description

As a Summer Work and Travel Coordinator, you will be responsible for supporting the account management and sales activities for the team. The position focuses on providing exceptional customer service by:

• Addressing client inquiries and resolving issues related to systems, hiring events, and participant incidents.
• Delivering training on processes, program rules, and in-country activities.
• Performing outreach to prospects to help increase job sales within a region.
• Providing ongoing support to host employers by navigating participant-related issues, mediating conflicts, and offering guidance on best practices.
• Recruiting and interviewing participants on behalf of employers.
• Leading and contributing to assigned projects and collaborating across teams to achieve shared objectives.
• Traveling domestically and internationally as required to support business needs and program activities.

Qualifications

• Bachelor's degree required.
• A minimum of 1-3 years of previous customer success or customer service experience required.
• International study/work experience preferred.
• Excellent verbal and written communication skills.
• Computer skills including MS Teams, Word, Excel, PowerPoint, and Outlook.
• Excellent organizational skills with incredible attention to detail.
• Excellent time management skills.
• Strong ability to multitask while overseeing daily project management.
• Energetic and team-oriented.

Requirements

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)