[Hiring] Healthcare Scheduler @Banner Health

Role Description

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position, you will be responsible for:

• Answering inbound calls.
• Scheduling, rescheduling, and canceling patient appointments as required.
• Answering patients' questions regarding basic medical questions and procedures.
• Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Communicating well with our patients and providing extraordinary customer service.

This position also requires someone who is comfortable working with multiple scheduling systems and navigating through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+.

Training will be remote, and equipment will be provided. Cameras are required during trainings and meetings.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of 1 or more years of customer service or related experience in a healthcare setting.
• Demonstrated ability to provide essential customer service in a high-paced inbound contact center environment.
• Excellent interpersonal and communication skills.
• Ability to follow oral and written directions.
• Excellent organizational and time management skills.
• Accurate and efficient keyboarding skills.

Requirements

• Ability to use technology tools to research and obtain accurate information.
• Demonstrated ability to build customer loyalty through positive customer interactions.
• Effective teamwork skills and the ability to meet deadlines and productivity standards.

Benefits

• Remote work options available.
• Opportunity for growth and stability.
• Equipment provided for remote work.

Company Description

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health believes it might pay for this particular job.