[Hiring] Healthcare Customer Service Representative @Five Star Solutions

Role Description

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with:

• Refilling medications
• Checking on referrals
• Sending messages to doctors
• Confirming appointments

This is a remote position for those that reside in:

• AL
• GA
• ID
• IA
• IN
• KS
• LA
• MI
• MS
• NV
• NC
• ND
• OH
• OK
• PA
• SC
• SD
• TX
• TN
• UT
• VA
• WV
• WI
• WY

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Requirements

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment
• Submit the form to show documentation of the call
• Multitask using several screens and programs during patient/customer interactions
• Type and talk at the same time in order to document the call
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be empathetic to the patient and their needs
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & weekends)
• Work hours - Set shift 11:00am-7:30pm (CST); Work Days - Mon-Fri
• Paid Training - typically 2 weeks from 10:00am-6:30pm (CST)
• Status - Full Time / 40 hours per week
• Equipment Provided - Equipment will be shipped to you for full-time employees
• Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)